KINDERCARE LEARNING CENTER/PENN HILLS

2026

1. Medium risk6/24/2026

   Reports of accidents, injuries and illnesses. Original report - parent same day Copy - facility accident file. Copy - child's file (3270.182(7))

   Base on the previous plan of correction, "A child's record will contain reports of accidents, injuries and illnesses involving a child in care at the facility. The original report shall be given to the parent on the day of the incident. The second copy of the report will be retained at the facility in an accident file. The third copy of the report shall be retained at the facility in the child's file.", the operator did not comply with giving the parent the copy for their child incident report on the date of the incident. During 6/24/26 visit CR observed incident reports that contained the parent unsigned copy. Requirement: A child's record shall contain reports of accidents, injuries and illnesses involving a child in care at the facility. The original report shall be given to the parent on the day of the incident. The second copy of the report shall be retained at the facility in an accident file. The third copy of the report shall be retained at the facility in the child's file. Correction: The incident report that has since been signed. The parent was given their copy. School Leadership made a copy of the incident report and put it in the incident binder. While the other copy was retained in the child's file. Inspection: Unannounced Monitoring. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

   Corrected 6/30/2026
2. Medium riskStandard 406/12/2026

   40 square feet wall-to-wall (3270.61(c))

   Per staff statements, children have been taken to the office to receive care when children exhibit challenging behaviors. The office is not a measured child care space. Requirement: Indoor child care space is measured within permanent stationary partitions or walls. The allowable number of children in a space is determined by dividing the total square feet in a space by 40. Correction: Children who exhibit challenging behaviors or showing signs of illness will be redirected to an unoccupied classroom, which is a childcare space. Children will not be taken to the office any longer when they exhibit challenging behaviors or showing signs of illness. Children who exhibit challenging behaviors or showing signs of illness will be redirected to an unoccupied classroom, which is a measured childcare space Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

   Corrected 6/12/2026
3. Medium risk6/12/2026

   No harsh language (3270.113(d))

   Per investigation, it was determined that staff have used harsh language in the presence of children. Requirement: A facility person may not use harsh, demeaning or abusive language in the presence of children. Correction: All staff have been coached that a facility person may not use harsh, demeaning or abusive language in the presence of children. Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

   Corrected 6/19/2026
4. Medium-Low risk5/28/2026

   No physical punishment (3270.113(b))

   Per investigation and staff statements, staff #1 has been observed smacking children on the buttock and grabbing children roughly by the arms. Requirement: A facility person may not use any form of physical punishment, including spanking a child. Correction: All staff have been coached that no facility person may use any form of physical punishment, including spanking a child. Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

   Corrected 6/19/2026
5. Medium risk5/28/2026

   No harsh language (3270.113(d))

   Per investigation and staff statements, staff #1 has been heard speaking to the children aggressively and telling children to shut-up. Requirement: A facility person may not use harsh, demeaning or abusive language in the presence of children. Correction: Director has coached all staff on how the use of harsh, demeaning, or abusing language in the presence of children is strictly prohibited. Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

   Corrected 5/15/2026
6. Medium risk5/28/2026

   Reports of accidents, injuries and illnesses. Original report - parent same day Copy - facility accident file. Copy - child's file (3270.182(7))

   An accident report was not written nor given to the parents of Child #1 regarding an injury that occurred while receiving care in March 2026. Requirement: A child's record shall contain reports of accidents, injuries and illnesses involving a child in care at the facility. The original report shall be given to the parent on the day of the incident. The second copy of the report shall be retained at the facility in an accident file. The third copy of the report shall be retained at the facility in the child's file. Correction: A child's record will contain reports of accidents, injuries and illnesses involving a child in care at the facility. The original report shall be given to the parent on the day of the incident. The second copy of the report will be retained at the facility in an accident file. The third copy of the report shall be retained at the facility in the child's file. Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

   Corrected 5/11/2026
7. Medium-High riskStandard 125/28/2026

   12 months prior to service and every 24 months thereafter/Mantoux TB (3270.151(a)/3270.151(c)(2))

   The file for staff #2 lacked a health report and TB test. Staff #2 was observed working and entering the different classrooms at the facility during the investigation. Requirement: A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem. An adult health assessment must include tuberculosis screening by the Mantoux method at initial employment. Subsequent tuberculosis screening is not required unless directed by a physician, physician's assistant, CRNP, the Department of Health or a local health department. Correction: This was corrected immediately. Staff #2 had a completed health report but needed to obtain the TB result again due to it not having a signature for the TB portion. Staff #2 has both health report and TB test results on file. Inspection: Unannounced Monitoring. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

   Corrected 5/28/2026
8. Medium risk5/6/2026

   Reports of accidents, injuries and illnesses. Original report - parent same day Copy - facility accident file. Copy - child's file (3270.182(7))

   An incident report was not located in child #1's file or in the facility accident file for an injury received by child #1 on 4/23/2026. In addition, according to staff interviews, an incident report was not provided to the child's parent on the day of the injury. Requirement: A child's record shall contain reports of accidents, injuries and illnesses involving a child in care at the facility. The original report shall be given to the parent on the day of the incident. The second copy of the report shall be retained at the facility in an accident file. The third copy of the report shall be retained at the facility in the child's file. Correction: The incident involving child #1 was reviewed with all staff members to ensure understanding of reporting and documentation requirements. All staff have been retrained on the facility's accident and incident reporting protocol and procedures. Immediate completion of incident reports following any injury or accident will be had. Placement of completed reports in both the child's file and the facility accident/incident file. We will ensure same-day parent notification and documentation of parent receipt/signature are received. The operator will review all incident reports daily to ensure proper completion, filing, and parent notification. The facility will maintain all required documentation in accordance with licensing regulations to prevent recurrence. Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

   Corrected 5/14/2026
9. Medium-High risk4/21/2026

   Similar Age Level (3270.51)

   On 4.16.26, while to be supervising children, Staff #2 left the line of children in the hall to retrieve a blanket. During that time, Staff #1 was alone supervising preschool children. Based on staff statements, there were approximately 13-15 preschool children in the group with one (1) staff, which exceeded the staff:child ratio of 1:10. Requirement: Tier 1 - When children are grouped in similar age levels, the following maximum child group sizes and ratios of staff persons apply: Infants 1:4 with a maximum group size of 8; Young toddlers 1:5 with a maximum group size of 10; Older toddlers 1:6 with a maximum group size of 12; Preschool children 1:10 with a maximum group size of 20; Young school-age children 1:12 with a maximum group size of 24; Older school-age children 1:15 with a maximum group size of 30. This portion of the plan shall have an immediate correction date. Tier 2 - Ratio postings and the definitions of each age group are to be clearly visible in each classroom. The operator shall provide a date for when this will be completed. Tier 3 - The legal entity will conduct mandatory staff meetings at least once per month for a period of 3 months following the approval of this plan of correction. At each staff meeting, ratio requirements and the previous two (2) years of citations, will be reviewed and discussed with staff. The agenda for each of those three (3) staff meetings will be sent to the regional office/certification representative prior to each meeting. All staff will sign an attendance sheet, and a copy will be sent to the regional office/certification representative following each meeting. A copy shall be kept on file at the facility. The correction date for this portion of the plan shall be a minimum of 3 months from the date the regional office/certification representative approves this plan of correction. Correction: Tier 1: (4-16-26) Effective immediately; the Director reviewed all classroom group sizes and staff-to-child ratios to ensure compliance with Tier 1 requirements for each age group. Staff schedules and classroom assignments will continue to meet the required ratios and maximum group sizes as follows: Infants: 1:4, maximum group size 8 - Young toddlers: 1:5, maximum group size 10 - Older toddlers: 1:6, maximum group size 12 - Preschool children: 1:10, maximum group size 20 - Young school-age children: 1:12, maximum group size 24 - Older school-age children: 1:15, maximum group size 30. The director and administrative staff immediately verified classroom attendance and staffing to ensure all classrooms were in compliance on the date of correction. (Verified Implemented - 6.24.26) Tier 2: (5-26-26) The Director will ensure that ratio postings and definitions for each age group are clearly visible in every classroom as required. Updated ratio charts and age group definition postings will be printed, laminated, and placed in a visible location in each classroom. The director will verify that all classrooms have the required postings displayed and will conduct routine checks to ensure they remain visible and current. (Verified Implemented - 6.24.26) Tier 3: (8-10-26) The legal entity will conduct mandatory staff meetings at least once per month for a period of three (3) months following approval of this Plan of Correction. During each meeting, staff-to-child ratio requirements and all citations received within the previous two (2) years will be reviewed and discussed with all staff members. An agenda for each meeting will be prepared and submitted to the regional office/certification representative prior to the scheduled meeting date. All staff members will sign an attendance sheet at each meeting. Copies of the attendance sheets will be submitted to the regional office/certification representative following each meeting, and copies will also be maintained on file at the facility. The Center Director and administrative staff will monitor completion of all required meetings, documentation, and submi

   Corrected 8/10/2026
10. Medium-High risk4/21/2026

    Supervised at all times (3270.113(a))

    On 4.16.26, at approximately 9:50 AM, Child #1, who was to be supervised by Staff #1, was left alone in Room 5 when the class went to the playground, with staff unaware the child was missing. Child #1 was found and returned to the group by Staff #3. Requirement: Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. Correction: Staff members who are in compliance with the designated ratio are instructed to utilize the Child Service Report, ensuring that each child is individually identified and their attendance is accurately marked on the respective CSRs. This procedure, referred to as a name-to-face process, shall be carried out each time the class crosses a specified threshold. (Verified Implemented - 5.12.26) Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 4/17/2026
11. Medium risk4/21/2026

    Staff assigned to specific children (3270.113(a)(1))

    On 4.16.26, at approximately 9:50 AM, Child #1, who was to be supervised by Staff #1, was left alone in Room 5 when the class went to the playground, with staff unaware the child was missing. Child #1 was found and returned to the group by Staff #3. Requirement: Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. Correction: The director will ensure that each staff person is assigned responsibility for the supervision of specific children at all times. Staff members will maintain awareness of the names and whereabouts of all children in their assigned group and will remain physically present with the children both inside/outside the facility premises. Staff assignments and classroom supervision procedures were reviewed with all employees immediately. Classroom rosters and transition procedures will be utilized to ensure accountability for children throughout the day. Supervisory staff will monitor classrooms, playground activities, and transitions to verify compliance with active supervision requirements. Staff will receive ongoing training and reminders regarding supervision responsibilities, child accountability, and maintaining physical presence with assigned groups at all times. (Verified Implemented - 5.12.26) Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 4/17/2026
12. Medium-High risk4/15/2026

    Mixed Age Level (3270.52)

    Per staff statements, on 4/9/26, at approximately 9:00 a.m., Staff #3 was working alone in the Pre-K Room with 17 children, consisting of Preschoolers, through School Aged. Staff # 2 and Staff #4 were working in the Young Toddler Room with 14 children, consisting of Young and Older Toddlers. Requirement: When children are grouped in mixed age levels, the age of the youngest child in the group determines the staff:child ratio and maximum group size in accordance with the requirements in § 3270.51 (relating to similar age level). Correction: When we have mixed age groups together we are to maintain ratios based on the youngest child in the group. The Staff to child ratio is based on the youngest child and maximum group size in accordance with the requirements per licensing guidelines. Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/1/2026
13. Medium-High risk4/15/2026

    Building Surfaces (3270.76)

    There was water damaged mark on the SA room ceiling. Requirement: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. Correction: All Floor, wall,ceilings, and other surfaces including the facility outdoor play around space surfaces shall be kept clean and in good repair and free from visible hazards Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/5/2026
14. Medium-High risk4/15/2026

    Supervised at all times (3270.113(a))

    Per a facility self-report and staff statements, on 4/10/26 in the Pre-K room during nap time, Staff #1 was observed laying down between two children. Staff #1 was asleep while the staff was responsible for supervising the children in the room. Requirement: TIERED LIS: 1. Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. This portion of the plan shall have an immediate correction date. 2. The legal entity will require all childcare staff persons at the facility to complete an Active Supervision Training. The training must be offered by ELRC 5, in-person and a minimum of 2 hours. The training must be completed within 3 months of the approval of this plan of correction. The training must be approved by the Department prior to implementation. Upon completion of the training, staff training documentation will be provided to the OCDEL-DHS representative by email. The training may count towards the mandatory 12 training hours required by the Department. The operator shall provide a date for when this training will be complete. 3. The legal entity will require all childcare staff to participate in technical assistance visits provided by the ELRC regarding classroom supervision/ratio and managing challenging behaviors in the classroom. The legal entity will complete a minimum of 3, in-person technical assistance visits provided by ELRC 5. The technical assistance visits must be completed within 4 months of the approval of this plan of correction. Upon completion of the visits, documentation will be provided to the OCDEL-DHS representative by email. The operator shall provide a date for when this training will be complete. Correction: Tier 1 - All children will be supervised in all indoor and outdoor play areas. This was corrected immediately on 4/16/26. Tier 2 - A 2 hour STARS training Managing Challenging Behaviors is happening on 6/15/26. All staff are mandatory to attend. Tier 3 - All staff have been notified that it is mandatory to attend the training on 6/15/26. 3 STARS visit will be completed by October 30, 2026. Inspection: Complaints- Legal Location. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 10/30/2026
15. Medium risk3/25/2026

    General Health and Safety (3270.21)

    There were mobile infants and young toddlers in Infant B room. There was a drill, screws, pieces of wood and a tool box on the floor of Infant A room. The door between the two rooms was open. There was a cylinder shaped foam play roller, approximately 2 feet by 2 feet, propping open the door. The Infant A room was accessible to children. Requirement: Conditions at the facility may not pose a threat to the health or safety of the children. Correction: All Facility items will be removed from Infant A and stored in locked closet and debri will be removed from Infant A room must be staged and ready for use at all times Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/6/2026
16. Medium-High risk3/25/2026

    Plan reviewed/updated annually (3270.27(b))

    The facility emergency plan last reviewed was dated 2/10/25. Requirement: The operator shall review the emergency plan at least annually and update the plan as needed. The operator shall document in writing each review and update of the emergency plan and kept on file at the facility. Correction: Emergency Plan will be updated annually and updates will be kept on file for licensing review Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 4/3/2026
17. Medium-High risk3/25/2026

    Plan posted (3270.27(d))

    The operator did not post the emergency plan in the facility at a conspicuous location. Requirement: The operator shall post the emergency plan in the facility at a conspicuous location. Correction: Center Director shall have the emergency plan posted in a conspicuous location Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/1/2026
18. Medium risk3/25/2026

    Letter to parents (3270.27(e))

    The operator did not provide the parents of each enrolled child a letter explaining the emergency procedures. Requirement: The operator shall provide to the parent of each enrolled child a letter explaining the emergency procedures. The operator shall also provide to the parent of each enrolled child a letter explaining any subsequent update to the plan. Correction: Each parent will receive a letter explaining the emergency procedures Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 6/5/2026
19. Medium-High risk3/25/2026

    Comply with CPSL/CPSL information (3270.32(a)/3270.192(4))

    The file for staff #1 contained a current NSOR clearance dated 2/12/26, that was obtained after staff #1 start date working with children. The file for staff #2 contained a current NSOR clearance dated 8/13/25, that was obtained after staff #2 start date working with children. The file for staff #3 contained a current NSOR clearance dated 10/7/25, that was obtained after staff #3 start date working with children. The file for staff #6 contained a current FBI clearance dated 4/8/25 that was obtained after staff #6 start date working with children. Requirement: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. Correction: All staff must have all clearances and proper documentation on file prior to working with children Staff Member #1 and #2 no longer work for KinderCare Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/4/2026
20. Medium-Low risk3/25/2026

    Staff evaluations (3270.34(a)(6))

    The file for staff #11 contained a current evaluation dated 12/15/25, the file lacked documentation of the previous evaluation. Requirement: A director is responsible for written evaluation of staff persons on a regular basis, a minimum of one evaluation every 12 months. Correction: Center Director will conduct 2 set observations for each staff member annually and place a copy of evaluations in staff files Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/5/2026
21. Medium-High risk3/25/2026

    Protective Outlet Covers 5 yrs. or less (3270.65)

    There was an uncovered electrical outlet in the SA room, the room was being used by the Preschool /Pre-K children. The electrical outlet was accessible to children 5 years of age or younger. There was an uncovered electrical outlet by the fire alarm box above the cribs in the infant B room accessible to children 5 years of age or younger. Requirement: Protective receptacle covers shall be placed in electrical outlets accessible to children 5 years of age or younger. Correction: All Outlets will have protective covers at all times in all classrooms and areas accessible to children 5 and under Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/1/2026
22. Medium-High risk3/25/2026

    Locked or inaccessible (3270.66(a))

    There were 3 bottles of Elmer's Rubber Cement labeled, "keep out of reach of children," in the art /crafts cart i the Discovery preschool room, in the OT area accessible to children. There was a bottle of Febreze spray labeled, "keep out of reach of children", in the unlocked cabinet above the sink in the SA room accessible to children. There was a Desiline diaper rash cream and sanitizer wipes labeled, "keep out of reach of children", in a backpack that was laying on the floor in pre- K room. accessible to children. Requirement: Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children. Correction: All cleaning materials and other toxic materials shall be in a locked closet at all times and not accessible to children Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/4/2026
23. Medium risk3/25/2026

    Contaminated trash in closed plastic-lined receptacle (3270.67(d))

    The following rooms had trash contaminated by human secretions located in trash receptacles that lacked a plastic liner: 2 receptacles in Infant A; Toddler; and 2 receptacles in the Preschool bathrooms. Requirement: Trash that has been contaminated by human secretions or excrement shall be contained in closed, plastic-lined receptacles. Correction: All trash cans will have properly working lids and liners will in use. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/1/2026
24. Medium-High risk3/25/2026

    Has all items (3270.75(c))

    The first-aid kit in the infant A room lacked tape and soap. The first-aid kit in the toddler room lacked soap. The first-aid kit in the SA room lacked bandages. Requirement: A first-aid kit must contain the following: soap, an assortment of adhesive bandages, sterile gauze pads, tweezers, tape, scissors and disposable, nonporous gloves. Correction: Infant A got tape and soap for the first aid kit Toddler room got soap for first aid kit and school age were provided band aids Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/1/2026
25. Medium-High risk3/25/2026

    Building Surfaces (3270.76)

    There was rubber baseboard pulling of the wall close to the exit door in the infant B room. The right-side of the sink attached to the changing table is deteriorated and peeling away, leaving a gap between the sink and the wall in the toddler room. There was a damaged metal wall detaching and creating a sharp edge in the toddler room. There was a metal spring about 12" long coming off the paper towel holder and a broken water shut-off valve by the toilet creating sharp edges in the first preschool bathroom. There was spilled trash in the preschool, and the toddlers' playgrounds. When CR asked how often the trash is removed from the facility ground staff were unable to respond. Requirement: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. Correction: All floors, walls, ceilings and other surfaces including outdoor place spaces surfaces shall be kept clean and good repair and ree from visible hazards. Center Director placed several work order to get items in good condition Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

    Corrected 5/1/2026