BRIGHT HORIZONS CHILDRENS CENTERS

Two written references (3270.192(5))

At the time of the Renewal Inspection, conducted on 04/17/2026, the file for Staff Person #1 did not contain two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person. Requirement: A facility person's record shall include two written, nonfamily references from individuals attesting to the person's suitability to serve as a facility person. Correction: Staff Person #1 was serving as support to the center and was removed from the center and has not returned. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Name, address, and phone/Age (3270.192(1)/3270.192(2)(i))

At the time of the Renewal Inspection, conducted on 04/17/2026, the file for Staff Person #1 did not contain verification of the facility person's name, age and address. Requirement: A facility person's record shall include the name, address and telephone number of the facility person. A facility person's record shall include verification of age. Correction: Staff Person #1 was serving as support to the center and was removed from the center and has not returned. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Comply with CPSL/CPSL information (3270.32(a)/3270.192(4))

At the time of the Renewal Inspection conducted on 04/17/2026, the file for Staff Person #1 did not contain a completed PA Child Abuse Clearance or a completed National Sex Offender Registry Clearance. The file for Staff Person #3 indicated that the staff person resided out of state within the past 60 months but the file for Staff Person #3 did not contain the completed New Jersey Criminal History Clearance. Requirement: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). Facility Person #1 and Facility Person #3 may not work in a child care position at the facility. A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. Facility Person #1 and Facility Person #3 may not work in a child care position at the facility. Correction: Staff Person #1 was serving as support to the center and was removed from the center and has not returned. Staff Person #3 did not work in a childcare position at the facility until her New Jersey Clearance was received. Staff Person#3's clearance was received and placed in file on 04/2026. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Health and Safety Training/Professional development certificate (3270.31(f)/3270.31(g))

At the time of the Renewal Inspection, conducted on 04/17/2026, the files for Staff Person #1 and Staff Person #2 did not contain verification of the completion of all the components of the required Health and Safety Trainings. Requirement: Staff persons shall complete professional development within 90 days of hire as listed in subsections (f)1-10. Completion of professional development shall be documented by the signature and title of a representative of the professional development entity and include the date professional development was completed. Documentation shall be retained in the facility persons file in an electronic system as designated by the Department. Documentation of the completion of the professional development under § 3270.31(f) taken from September 30, 2016 forward satisfies this requirement. Correction: Staff Person #1 was serving as support to the center and was removed from the center and has not returned. Staff Person #2 has completed the required Health and Safety Part 1 and Part 2 Trainings on May 7th, 2026, and verification of the trainings have been placed in the staff file. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Training regarding plan (3270.27(c))

At the time of the Renewal Inspection, conducted on 04/17/2026, the file for Staff Person #1 did not contain verification of the completion of training regarding the facilities emergency plan at time of initial employment. Requirement: The operator shall assure that each facility person receives training regarding the emergency plan at the time of initial employment, on an annual basis and at the time of each plan update. The operator shall document the date of each training and the names of all facility persons who received the training and kept on file at the facility. Correction: Staff Person #1 was serving as support to the center and was removed from the center and has not returned. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Supervised at all times /Staff assigned to specific children (3270.113(a)/3270.113(a)(1))

Based on the interviews conducted at the time of the Investigation on 11/10/2025, it was determined that Staff Person #1 and Staff Person #2, left Child #1 unsupervised in the vestibule area of the facility for at least 6 mins, when the class was returning from the outdoor play space. Requirement: Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. 1. Children must be supervised at all times. 2. Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. 3. The legal entity must arrange for all facility staff to receive a minimum of two hours of training regarding supervision of children. The legal entity must receive DHS approval of the training content prior to scheduling the training Correction: On 11/10/2025, all teaching staff participated in a 2-hour PA Keys Training focused on the Definition of Supervision; Counting Name-to-Face Procedures; Proper Positioning for Active Supervision, and Child Interactive Strategies. This training reinforced Staff accountability and clarified expectations for continuous supervision. (Implemented 12/10/2025). Policy and procedures review: Company transitions tracking policy and procedures were reviewed with all current staff. Staff were retrained in documenting transitions and maintaining accurate child counts. Emphasis placed on communication during transitions to ensure no child left unattended. (Implemented 12/10/2025). Staff Changes: Staff Member #1 directly involved in the incident is no longer employed with the company. Current staff and new staff will be reminded of their responsibility to uphold supervision at all times. Ongoing training and monitoring, all teachers will be retrained in primary care groups to strengthen supervision consistency and accountability; Supervisors will conduct monthly observations to monitor compliance with supervision and transition procedures. (Implemented 01/15/2026) Inspection: Self-Reported Non Compliance. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Age and Training/Health and Safety Training - Pediatric First Aid and CPR (3270.31(e)(4)(i)/3270.31(f)(10))

At the time of the Renewal Inspection conducted on 04/10/2025, the file for Staff Person #2 did not contain verification of the completion of a PQAS approved Pediatric First Aid and Cardiopulmonary Resuscitation training from a PQAS certified instructor. Requirement: Competence is the completion of training by a professional in the field of first-aid and cardiopulmonary resuscitation (CPR). All staff persons shall renew their certification in pediatric first aid and pediatric cardiopulmonary resuscitation (CPR) on or before the expiration of the most current certification. Staff persons shall complete professional development in pediatric first aid and pediatric cardiopulmonary resuscitation within 90 days of hire. Correction: Staff person #2 will complete the required training-on April 11, 2025. Until such time as the required training has been completed, staff person #2 shall be supervised when interacting with children by an AGS who has completed the required training related to this citation. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Emergency plan (3270.27(a)(5))

At the time of the Renewal Inspection conducted on 04/10/2025, the facility's Emergency Plan did not provide for accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions. Requirement: The facility shall have an emergency plan that provides for accommodations for infants, toddlers, children with disabilities, and children with chronic medical conditions. Correction: Provider will add evacuation for infants, toddlers, children with disabilities and children with chronic medical conditions to the emergency plan. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Measurement and use of indoor child care space (3270.61)

At the time of the Renewal Inspection conducted on 04/10/2025, the previously measured childcare space in the Two's 2 Classroom was being utilized as storage space and the previously measured childcare space in the Preschool 3 Classroom was being utilized as indoor play space. Requirement: Measurement and use of inodoor child care space. Correction: At the time of inspection previously measured childcare space in the Preschool 3 Classroom was being utilized as a storage space. Items that were being stored in the Preschool 3 are being removed and the classroom reset as a preschool classroom. The previously measured childcare space in the Two's 3 was being utilized as an indoor play space. Two's 3 will be properly set up as the measured childcare space. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Health and Safety Training/Professional development certificate (3270.31(f)/3270.31(g))

At the time of the Renewal Inspection conducted on 04/10/2025, Staff Person #1 was observed working alone with four Infants. The file for Staff Person #1, hired 05/14/2018 did not contain verification of the completion of the required Health and Safety Trainings. The file only contained verification of the Health and Safety Basics 6-hours training, dated 11/08/2016. Requirement: Staff persons shall complete professional development within 90 days of hire as listed in subsections (f)1-10. Completion of professional development shall be documented by the signature and title of a representative of the professional development entity and include the date professional development was completed. Documentation shall be retained in the facility person's file or maintained in an electronic system as designated by the Department. Documentation of the completion of the professional development under subsection (f) taken from September 30, 2016, forward satisfies this requirement. Correction: Staff person #1 shall provide evidence of having completed completing the Health and Safety update required by the office of childcare. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).