Primrose School of Arrowhead

2026

1. Medium-High risk2/20/2026

   The following deficiencies were observed at the time of the Complaint Investigation (Case 00158344 and Case 00158617) conducted on 02/20/2026, and are subject to changes pending programmatic review. A complete inspection of the facility was not conducted.

   Complaint The following deficiencies were observed at the time of the Complaint Investigation (Case 00158344 and Case 00158617) conducted on 02/20/2026, and are subject to changes pending programmatic review. A complete inspection of the facility was not conducted. Submit the Plan of Corrections using the AZDHS Licensing Portal within ten days from the date the Statement of Deficiencies is received. The Notice of Inspection Rights were provided to the licensee at the time of the inspection. The fingerprint clearance cards for 5 of 5 staff members were verified to be valid through the DPS website at the time of the inspection. The following staff-to-children ratios were observed: Infants 1:4 Toddlers 1:5 and 1:4 Early Preschool 1:5 Preschool 1:10 Prekindergarten 1:12 and 1:15 The Department contacted the complainant on 02/06/2026 and 02/10/2026. The Director and 6 staff members were interviewed. Documents Reviewed: Diaper changing logs January and February 2026 Sprout about daily logs January and February 2026 Classroom rosters January and February 2026 5 staff files Daily staff timecard for 02/02/2026 The following was discussed but not limited to: Updated rules and forms available on azdhs.gov; Infants access to the window blinds from the cribs; Verify fingerprint clearance cards prior to employment date; The second page of the Criminal History Affidavit; Documenting 2 good faith efforts to contact previous employers and; Record retention. Upon completion of the Complaint Investigation (Case 00158344 and Case 00158617), it was determined from staff/Director interviews, facility documentation, and the Compliance Officers' observations 3 allegations were substantiated and 5 allegations lacked sufficient evidence and were unable to be substantiated. Result: Complete Source: AZ Care Check (ADHS Bureau of Child Care Licensing).

   Not corrected