KinderCare Learning Center - Pocoshock

8VAC20-780-350-B-2

Complaint Related/Systemic Deficiency: The required ratio for children ages 16 months-24months is one staff per five children. Staff to Child ratio sheet for the Toddler classroom on 5/29/2026 had documentation of the following: 1. One staff supervising 6 toddlers(16-24 months old) from 7:52am-8:02am 2. One staff supervising 7 toddlers(16-24 months old) from 8:02am-8:45am 3. One staff supervising 8 toddlers(16-24 months old) from 8:45am-9:26am 4. One staff supervising 9 toddlers(16-24 months old) from 8:45am-10:36am Complaint related: Yes

8VAC20-780-350-B-3

Complaint Related/Systemic Deficiency: The required ratio for children ages 2 year old ? 3 year old is one staff per eight children. Staff to Child ratio sheet for the Two?s classroom on 5/29/2026 had documentation of the following: 1. One staff supervising 9 two year old?s (24-36 months old) from 9:03am-9:10am 2. One staff supervising 10 two year old?s (24-36 months old) from 9:10am-9:35am 3. One staff supervising 11 two year old?s (24-36 months old) from 9:35am-9:55am 4. One staff supervising 12 two year old?s (24-36 months old) from 9:55am-10:39am 5. One staff supervising 11 two year old?s (24-36 months old) from 10:39am ? approximately 4:00pm Complaint related: Yes

8VAC20-780-350-B-4

Complaint Related/Systemic Deficiency: The required ratio for children ages 3 years old ? school age eligible is one staff per ten children. Staff to Child ratio sheet for the Preschool classroom on 5/29/2026 had documentation of the following: 1. One staff supervising 11-17 preschool children (ages 3-5 years old) from 8:52am-10:11am 2. Two staff supervising 24-28 preschool children (ages 3-5 years old) from 10:15am-12:30pm Complaint related: Yes

8VAC20-780-350-I

Complaint Related: For preschool age children , during designated rest period follow the following staff to child ratio: one staff per 20 children. On 5/29/2026, staff to child ratio sheet found one staff member supervising 24-28 preschool children during rest time from 12:30-3pm. Complaint related: Yes

8VAC20-780-350-B-1

Complaint related/Repeat Violation/Systemic Deficiency: The required ratio for children birth to 16 months is one staff per four children. Staff to Child ratio sheet for the infant classroom on 5/29/2026 had documentation of the following: 1. Two staff supervising 10 infants (birth to 16 months old) from 8:35am-10:25am 2. Three staff supervising 16 infants (birth to 16 months old) from 10:25am- approximately 11:44am 3. Three staff supervising 14 infants(birth to 16 months old) from 11:44am-12:20pm 4. Three staff supervising 13 infants(birth to 16 months old) from 12:20pm- approximately 2:10pm Complaint related: Yes

8VAC20-780-350-B-1

Repeat Violation The required ratio for children birth to 16 months is one staff per four children. 1. The Child Supervision Record for the Infant Homeroom dated 12/23/2025 documented 6 children with 1 staff at the 7:00 a.m. and 8:00 a.m. Name-to-Face Check. 2. The Child Supervision Record for the Infant Homeroom dated 12/15/2025 documented between 6:30 a.m. and 7:20 a.m. 6 children with 1 staff. 3. The Child Supervision Record for the Infant Room dated 01/16/2026 documented between 6:30 a.m. and 8:40 a.m. 7 infants with 1 staff. 4. The Child Supervision Record for the Infant Home Room dated 01/21/2026 documented between 7:04 a.m. and 7:40 a.m. 12 children with 2 staff. 5. The Child Supervision Record for the Infant Room dated 01/02/2026 documented between 8:50 a.m. and 9:16 a.m. 5 infants with 1 staff. 6. The Child Supervision Record for the Infant Homeroom dated 01/02/2026 documented 9 children with 1 staff at the 8:03 a.m. Name-to-Face Check. 7. The Child Supervision Record for the Infant Room dated 02/09/2026 documented 13 children with 4 staff at the 10:40 a.m. and 12:44 p.m. Name-to-Face Check. 8. The Child Supervision Record for the Infant Homeroom dated 02/10/2026 documented 9 children with 2 staff at 8:37 a.m. Name-to Face Check. Complaint related: No

8VAC20-780-350-B-1

The required ratio for children birth to 16 months is one staff per four children. 1. The Child Supervision Record for the Infant Homeroom dated 12/10/2025 documented: 9 children with 2 staff between 8:16 a.m. and 8:20 a.m.; 9 children with 2 staff between 10:34 a.m. and 11:37 a.m.; and 9 children with 2 staff at 2:00 p.m. 2. The Child Supervision Record for the Infant Homeroom dated 12/18/2025 documented 8 children with 1 staff between 7:19 a.m. ? 7:43 a.m. and 8 children with 1 staff between 7:43 a.m. and 7:46 a.m. Complaint related: Yes

8VAC20-780-550-O

The center shall notify parents by the end of the day of any known minor injuries. Injury report dated 11/07/2025 documented parental notification on 11/10/2025.

8VAC20-780-500-B

Disposable diapers shall be disposed of in a manner that neither the staff member?s hand nor the soiled diaper touches the exterior surface on the disposal can. A staff member in the infant room was observed changing a diaper and dispose of the diaper in a trash can that required the staff to touch the can with their hands and with the diaper.

8VAC20-780-420-E-3

Staff shall request at least annually parent confirmation that the required information in the child's record is up to date. Up-to-date information is required to be requested from the parent for each child's record at least annually. The information in the record of C5 was due 08/01/2025.

8VAC20-780-270-A

Repeat Violation The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. The refrigerator in the infant room had a spilled red substance and the freezer had unidentified debris in the compartment. The dustpan used in the infant room had unidentified debris caked on the pan, the pan had a noxious odor, and gnats were flying around.

8VAC20-780-240-B

Repeat Violation Staff shall complete orientation training prior to the staff member working alone with children and no later than 7 days of the date of assuming job responsibilities. The file for S5 employed for 9 days did not contain documentation of orientation training.

8VAC20-780-240-B

Staff shall complete orientation training required by 8VAC20-780-240.C prior to working alone with children and no later than seven days of the date of assuming job responsibilities. S1, employed for more than 7 days, did not have documentation of required orientation training.

8VAC20-780-340-A

When staff are supervising children, they shall always ensure their care, protection, and guidance. On 08/12/2025, C1 was out of sight and supervision for approximately 3-5 minutes. The child was found in a classroom alone by another staff member standing on top of a table turning the lights in the classroom on and off.

8VAC20-780-340-F

Children under 10 years of age always shall be within actual sight and sound supervision of staff. On 08/12/2025, a 4-year-old child was out of sight and supervision for approximately 3-5 minutes. C1 was found alone in a classroom by a staff member, who was not his classroom teacher.

8VAC20-780-350-B-1

The required ratio for children ages birth to 16 months is one staff per four children. Licensing inspector while in the infant room pm 08/27/2025 observed the center?s Child Supervision Record (CSR) and that at 2 p.m. staff documented 13 children with 2 staff supervising. Complaint related: No

8VAC20-780-140-A

Physical examinations completed by a physician shall be obtained prior to the first day of attendance or within 30 days after the first day of attendance. There was no physical examination in the record of C4, who has been enrolled for five months.

8VAC20-780-560-M

Children shall not be allowed to drink or eat while walking around. Licensing inspector observed two children walking with a bottles in their mouths and drinking in the 16-month classroom. A child was observed picking up food from the floor while walking around and eating it.

8VAC20-780-530-A

At least one staff in each classroom where children are present shall have current certification in cardiopulmonary resuscitation (CPR) and first aid. S4 was observed in a 16-month old classroom supervising children without a current certification in CPR and first aid.

8VAC20-780-500-A

Children?s hands shall be washed with soap and water or wipes before and after eating. Multiple children were observed having finished eating their snacks in the 16-month classroom and no hands were washed afterwards.

8VAC20-780-260-A

The center shall provide an annual fire inspection report. The last inspection for the center was more than 12 months ago. The last inspection was dated 04/09/2024.

8VAC20-780-70

Records shall be kept for each staff person that contains all of the required information. The records for S1, S2, S3, and S4 did not contain information about any health problems that may interfere with fulfilling the job responsibilities and contact information of a person to be notified in an emergency. The record for S4 contained 1 of 2 required references to character, reputation, and competency checked prior to employment.

8VAC20-780-60-A

Each center shall maintain and keep at the center a separate record for each child enrolled that contains all of the required information. The record for C4, enrolled for 5 months, was missing the documentation of viewing proof of the child?s identity and age.

8VAC20-780-150-B

Immunization records are required to be signed and dated by a physician, his designee, or an official of the local health department. The immunization record for C3 was not signed.

8VAC20-780-130-E

The center shall obtain documentation of additional immunizations once every six months for a child under the age of two years. C5 under the age of 2 years old and enrolled for 10 months did not have documentation of additional immunizations in the file.