KinderCare Education LLC - Pump Road

8VAC20-780-550-P

REPEAT VIOLATION COMPLAINT RELATED The center shall maintain a written record of children's serious and minor injuries in which entries are made the day of occurrence. On 3/16/2026, Child #2 sustained a minor injury that was witnessed by staff. The center did not maintain a written record of the child's injury. Complaint related: Yes

8VAC20-780-40-L

COMPLAINT RELATED The center shall inform all staff who work with children of children's allergies, sensitivities, and dietary restrictions. Child #1, age two, was fed a restricted food twice. The record of Child #1 included documentation of the restricted food in two places. Administration acknowledged that they were unaware of the dietary restriction, and that it had not been added to the list that is updated and reviewed with staff. Complaint related: Yes

8VAC20-780-40-M

COMPLAINT RELATED The center is required to keep a current list of all known allergies, sensitivities, and dietary restrictions in each room or area where children are present. The list must be dated and kept confidential. Child #1, enrolled for over one month, had a dietary restriction that was not included on the center?s most recent allergy, sensitivity and dietary restrictions list that was dated 4/1/2026. Complaint related: Yes

8VAC20-780-550-O

COMPLAINT RELATED The center shall notify the parent by the end of the day of any known minor injuries. On 3/16/2026, Child #2, age 2, sustained a minor injury. The parent was not notified of the injury within the required time frame. Complaint related: Yes

8VAC20-780-130-A

The center shall obtain documentation that each child has received the immunizations required by the State Board of Health before the child can attend the center. The immunization record for child #7 was received 25 days after the first date of attendance.

8VAC20-780-240-A

Staff are to complete the VDOE sponsored online orientation course within 90 days of hire. Staff #4 completed the course over 9 months late.

8VAC20-780-40-E

COMPLAINT RELATED The center shall ensure that their activities and services are maintained in compliance with the standards and the center's own policies and procedures that are required by the standards. On 06/04/25, the center was in violation of their discipline policy when Staff #1 yelled at Child #1 to shut up. The center's discipline policies state that positive guidance techniques shall be used. "Employees should use only positive guidance such as redirection, praise and-modeling of pro-social behavior, setting clear expectations and classroom rules, and verbal interventions. The Company defines pro-social behavior skills to be those that children use to interact with others in a respectful and socially appropriate manner resulting in a positive environment and community. Administration acknowledged that Staff #1 did not follow their policy. Complaint related: Yes

8VAC20-780-400-B

COMPLAINT RELATED Behavioral guidance shall be constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts. On June 4, 2025, Staff #1 yelled at Child #1, age two, to shut up. At the time of the incident, witnesses reported that Child #1 was fussing for Staff #1's attention. Complaint related: Yes

8VAC20-780-270-A

The center shall ensure that areas and equipment of the center, inside and outside, are maintained in a clean, safe and operable condition. The plastic mulch border located in the preschool playground was cracked/broken in 5 places. The chain link gate in the two year old playground had unraveled metal wire pieces along the bottom that exposed sharp edges.

8VAC20-780-550-P

The center shall maintain a written record of children's serious and minor injuries in which entries are made the day of occurrence. The record shall include the following: 1. Date and time of injury; 2. Name of injured child; 3. Type and circumstance of the injury; 4. Staff present and treatment; 5. Date and time when parents were notified; 6. Any future action to prevent recurrence of the injury; 7. Staff and parent signatures or two staff signatures; and 8. Documentation on how parent was notified. Child #10 had two incomplete reports that were missing the second signature and documentation on how the parent was notified.

8VAC20-790-600-F

Staff who work directly with children shall annually complete the department's health and safety update course. Staff #3's annual update was missing and over 2 months late. Staff # 6's annual update was missing and 5 days late. Staff #8's annual update was missing and over 2 months late.

8VAC20-780-270-A

REPEAT VIOLATION Based on observation and interview, the center did not ensure that areas and equipment of the center, inside and outside, were maintained in a clean, safe and operable condition. Evidence: 1. A rusted metal lock was observed on a shed in the preschool playground. The shed also had an area of chipped paint and splintering wood. 2. Administration acknowledged that the area required maintenance.

8VAC20-780-550-G

Based on a review of documentation and interview, the center did not ensure to maintain documentation of emergency evacuation drills as required. Evidence: 1. An evacuation drill was not documented in August of 2024. 2. Administration stated that the drill was conducted but not documented.

8VAC20-780-240-I

Based on a review of eight staff records and interview, the center did not ensure that documentation of orientation training was kept by the center for one staff in a manner that allows for identification by individual staff member, is considered part of the staff member's record, and shall include: 1. Name of staff; 2. Training topics; 3. Training delivery method; 4. The entity or individual providing training; and 5. The date of training. Evidence: 1. The record of staff #4 (date of employment: 8/28/2024) contained a blank orientation template form. 2. Administration stated that orientation was completed but not documented.

8VAC20-780-70

Based on a review of eight staff records and interview, the center did not ensure that one record contained information to be kept at the center about any health problems that may interfere with fulfilling the job responsibilities and a name, address, and telephone number of a person to be notified in an emergency Evidence: 1. the record of staff #4 (date of employment: 8/28/2024) did not contain the health information and emergency contact. 2. Administration acknowledged that the information was missing from the record.

8VAC20-780-60-A-8

Based on a review of 8 child records and interview, the center did not ensure to have a written care plan for one child with a diagnosed food allergy, to include instructions from a physician regarding the food to which the child is allergic and the steps to be taken in the event of a suspected or confirmed allergic reaction. Evidence: 1. The record of child #8 (date of attendance: 3/15/2023) contained an official medical record where the physician indicated that the child had diagnosed food allergies. The parent also documented the food allergies. The record did not contain a written care plan. 2. Administration acknowledged that the center did not have an allergy care plan for the child.

8VAC20-780-160-A

Based on a review of eight staff records and interview, the center did not ensure to obtain documentation of a negative tuberculosis (TB) screening for one staff at the time of employment and prior to coming into contact with children. The documentation must have been completed within the last 30 calendar days of the date of employment and be signed by a physician, physician's designee, or an official of the local health department. Evidence: 1. The record of staff #3 (date of employment: 9/9/2024) contained a TB screening dated 7/30/2024. 2. Administration acknowledged that the TB screening had not been completed within the last 30 calendar days of the date of employment.