Reliable Child Care Center II

1240-04-01-.06 Staff

Two agency staff did not have the required training for the QRIS/CCDBG year ending on September 30, 2025. — Visit: QRIS Monitoring visit,Technical Assistance — Action taken: Agency director has indentified the incomplete training for each educator. Educators have been given a training deadline for completion of the required trainings. Licensing Consultant will be monitoring the progress and assisting as needed to ensure all training are completed as required.

1240-04-01-.15 Program Language and Literacy Development

During an unannounced visit to investigate a complaint on August 25, 2025 a violation was cited in 1240-04-01-.15 Program Language and Literacy Development. Licensing Consultant (LC Fox) observed a 16 month child watching a cartoon on a tablet. The child was watching the cartoon and was being supervised by two educators. — Visit: Technical Assistance,Complaint Investigation — Action taken: The agency removed the tablet immediately and reviewed the the media policy with all educators.

1240-04-01-.03 Requirements for Licensure as a Child Care Agency

The child care portal has not been updated to reflect the current operating hours. The current operating hours in the portal are recorded as 7:30 a.m. to 6:00 p.m. The current operating hours are 7:30 a.m. to 4:30 p.m. It is the responsibility of the owner/director to ensure all programming information is current in the Child Care Portal. A change report is required for any changes in staffing or programming. — Visit: Technical Assistance,Complaint Investigation — Action taken: The operating hours were updated in the portal and the enrollment/agency policies were updated for parent's awareness.

1240-04-01-.06 Staff

There was an educator who was alone with children in the Toddler Classroom who did not have documentation of completing the orientation or required pre-service trainings. There was no file on site for review. — Visit: QRIS Monitoring visit,Technical Assistance — Action taken: Agency will be sure that the educators will have the required documentation, completed orientation & pre-service trainings needed in order to be in a classroom. The new hire process and requirements were reviewed with management. The review included the process of background cleatance transfers and time limits on background transfer eligibility.

1240-04-01-.06 Staff

An educator was working in the toddler room who did not have the required Prevention of Shaken Baby and Abusive Head Trauma before being alone with children. In addition, the educator did not have not the required orienation or pre-service trainings prior to being alone with children. — Visit: QRIS Monitoring visit,Technical Assistance — Action taken: The agency immediately made an fingerprinting appointment for the educator, and the educator did not return to the agency until the fingerprints were cleared. In addition, the agency and LC Fox reviewed the policy for fngerprinting if an educator had not worked in child care in 180 days and requires reprints.

1240-04-01-.07 Criminal Background Check and State Registry/Records Review Procedures

During an unannounced visit on June 24, 2025, an educator in the Toddler Classroom was alone with children. The individual has not been fingerprinted as required before working with children. — Visit: QRIS Monitoring visit,Technical Assistance — Action taken: N/A

1240-04-01-.16 Physical Facilities

The state fire inspector has conducted the following inspections 11/4/2024, 12/13/2024, and 12/20/2024. The inspection is still pending as of January 6, 2025. The agency has purchased additonal emergency lights and LC did see the updated tag on the fire alarm panel. — Visit: Other,Technical Assistance — Action taken: The agency has corrected deficiencies and is scheduled to be reinspected by state fire.

1240-04-01-.06 Staff

The current educators and directors are not attached to the agency's TNPAL account, as required. In addition, the director has not completed the required training for the QRIS cycle ending on September 20, 2024. — Visit: QRIS Monitoring visit,Technical Assistance — Action taken: The director is completing the required training and working with the TNPAL helpdesk to update the account/training. The director will monitor training throughout the year to ensure educators and administrators are completing training throughout the year.