MISS DOREENS PLAYMATION CHILDCARE LLC

Supervised at all times /Staff assigned to specific children (3270.113(a)/3270.113(a)(1))

During an announced monitoring inspection on 1/21/26 Cert rep observed the following incident related to supervision of children: In the afternoon, in the Red Room, there was 16 children observed to be present with Staff 1 and 2. Staff 1 named and identified 7 children as being in their assigned group. Staff 2 named and identified 8 children in their assigned group. When Cert rep questioned this, it was determined that 1 of the children present was named and identified by both Staff 1 and 2 as being in both of their groups. 2 children present were not named by either staff and were not assigned to either staff. Requirement: Children on the facility premises and on facility excursions off the premises shall be supervised by a staff person at all times. Outdoor play space used by the facility is considered part of the facility premises. Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The staff person shall be physically present with the children in his group on the facility premises and on facility excursions off the facility premises. TIERED LIS: 1. Children must be supervised at all times. Each staff person shall be assigned the responsibility for supervision of specific children. The staff person shall know the names and whereabouts of the children in his assigned group. The correction date for this portion of the plan must be immediate. 2. The legal entity must update their written supervision policies to be implemented in the facility. The written policy must ensure that each child is seen, heard, assessed and able to be directed at all times. The policy must also include a plan for each staff to be assigned the responsibility for supervision of specific children, including the requirement that the staff person know the names and whereabouts of the children in his/her assigned group and be physically present with the children in his/her group on the facility premises and on facility excursions off the facility premises. The policy must include how the facility will ensure appropriate supervision during transition times and while in the outdoor play area. The policy must also address how these groups will be transitioned from one staff person to another during staffing changes. The update policy must be submitted to the Northeast Regional Office for approval prior to implementation. Once approved by the Department, the director will ensure that all current employees and any new hires are trained on the updated policy and it must be documented in their files. The operator shall provide a correction date for when this portion of the plan will be completed. Correction: 1. All children were reassigned to the two staff who were present, and each staff was able to name and identify the children in their newly assigned group and all children were assigned a staff person (Correction date 1/21/26) 2. Provider has revised the "Supervision Policy" in the handbook to reflect all Pa Code § § 3270.113(a) and § 3270.113(a)(1) Supervision of Children to be reviewed by inspector. Upon approval of the supervision policy, Provider will copy for all staff to review and sign an acknowledgement of the new policy. This policy reflects Pa Codes § 3270.113 which states in summary, "Children in a facility shall be assigned, supervised, responsible of supervision and know the whereabouts of children at all times. (relating to staff:child ratio). This policy will be reviewed with current and new staff upon hire. (Correction date 2/4/26) Inspection: Unannounced Monitoring. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Building Surfaces/Clean and good repair (3270.76/3270.102(a))

Continued non-compliance: During a renewal inspection on 11/19/25 Cert rep observed stacked boxes of furniture which created a tipping hazard in the School age building and frayed felt on a toy shelf in the Red Room. Cert rep also observed tears in the blue couch and toy fabric blocks in the Blue and Purple Room, and tears in the fabric blocks in the Infant and Toddler Room. The facility's acceptable plan of correction indicated the correction would be implemented by 11/19/25. During an unannounced monitoring inspection on 1/21/26 Cert rep observed tears in a step shaped cushion and tears in a ramp shaped cushion in the infant and toddler room. These tears prevent proper sanitation. Cert rep observed the stacked boxes and toy fabric blocks with tears were removed from the facility. Cert rep observed the tears in the blue couch were covered with tape. Requirement: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. Toys, play equipment and other indoor and outdoor equipment used by the children shall be clean, in good repair and free from rough edges, sharp corners, pinch and crush points, splinters and exposed bolts. Correction: Provider's plan of correction was to throw out step shaped cushion and ramp cushion. All were replaced next day. Inspection: Unannounced Monitoring. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Immunization record/Dismissal policy (3270.131(d)(5)/3270.131(e)(3))

During a renewal inspection on 11/19/25-11/20/25 Child 4's immunization record was missing the 4th dose of the DTap and the 1st dose of the Hepatitis A vaccine and Child 5's immunization record was missing the first does of the Hepatitis A vaccine. These are not in accordance with the ACIP schedule(See LIS code sheets for DOBs). Neither Child 4 nor Child 5 had exemption letters in their files related to these vaccines. Requirement: A health report shall include a review of the child's immunized status according to recommendations of the ACIP. The facility shall implement dismissal policies in accordance with the Department of Health regulation in 28 Pa. Code § 27.77 (relating to immunization requirements for children in child care group settings). Children 4 and 5 must be dismissed from care by close of business 11/20/25 and may only return to care when the immunization record is updated or when a parent provides a written, signed exemption letter. Correction: Provider discontinued care for Child 4 and 5 as of close of business on 11/20/25 until shots with documentation to support where updated. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Original label (3270.133(5))

During a renewal inspection on 11/19/25 Cert rep observed the following expired creams in the following locations: Balmex (exp 4/2025), Ceravue (exp 10/2025), and Destin (8/2025) in the Blue and Purple Room, and Butt Paste(exp 7/2025 & 6/2025) and Destin (exp 4/2025) in the Infant and toddler Room. Requirement: Medication shall be stored in accordance with the manufacturer's or health professional's instructions on the original label. Correction: Provider verified all expired creams and paste were immediately discarded. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Parent home/work address, phone/Name/address/phone release person (3270.124(b)(3)/3270.124(b)(7))

During a renewal inspection 11/19/25-11/20/25 the emergency contact forms for Children 1, 3, 4, 7, 8, & 9 was missing the following information: parents work addresses(Children 1, 7, 8, & 9), parents work phone numbers (3, 4, 7, 8, & 9), addresses for all release persons (Children 1, 4, 7 & 8), and the phone numbers for all release persons(Child 8). Requirement: Emergency contact information must include the home and work addresses and telephone numbers of the enrolling parent. Emergency contact information must include the name, address and telephone number of the individual designated by the parent to whom the child may be released. Correction: Provider will have parents complete and provide or necessary information including addresses, phone numbers for all enrollment including release to persons and parents. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Physician name, address, phone/Insurance coverage information (3270.124(b)(2)/3270.124(b)(6))

During a renewal inspection 11/19/25-11/20/25 Child 6's emergency contact form did not list the address of the child's physician or source of medical care. Child 9's emergency contact form did not list the child's health insurance policy number. Requirement: Emergency contact information must include the name, address and telephone number of the child's physician or source of medical care. Emergency contact information must include health insurance coverage and policy number for a child under a family policy or Medical Assistance benefits, if applicable. Correction: Provider will have emergency contact form list an address for the child's physician. Provider will also have the Policy number written in the required space. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Amount of fee/Admission date (3270.123(a)(1)/3270.123(a)(6))

During a renewal inspection 11/19/25-11/20/25 Child 7's fee agreement did not list the fee amount. Children 1, 2, 3, 4, 5, 7, 8, & 9's fee agreement did not list the respective Children's date of admission. Requirement: An agreement shall specify the amount of the fee to be charged per day or per week. An agreement shall specify the date of the child's admission. Correction: Provider plans to have fee written in the proper space via the fee agreement form. Children 1, 2, 3, 4, 5, 7, 8, & 9's fee agreement was updated to include date of admission as well. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Given parents in writing (3270.121(b))

During a renewal inspection 11/19/25 The facility daily schedule was not being provided to the parents in writing at the time of enrollment. Requirement: At the time of enrollment, a parent shall receive in writing the facility's general daily schedule, hours for which care is provided, fees, responsibilities for meals, clothing, health policies, supervision policies, night care policies, dismissal policies, transportation and pick-up arrangements. Correction: Provider plans to have the daily schedule handed to parents via the enrollment packaged and also on the back side of the "Welcome Letter" to each room at transition in addition to Currently postings in each class room and at the front entry. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Small Toys and Objects (3270.103)

During a renewal inspection on 11/19/25 Cert rep observed plastic bags in the accessible cabinet on the left side of the kitchenette in the Blue and Purple Room. Requirement: Toys and objects with a diameter of less than 1 inch, objects with removable parts that have a diameter of less than 1 inch, plastic bags and styrofoam objects may not be accessible to children who are still placing objects in their mouths. Correction: Provider will remove all plastic bags near the trash can area immediately. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Building Surfaces/Clean and good repair (3270.76/3270.102(a))

During a renewal inspection on 11/19/25 Cert rep observed stacked boxes of furniture which created a tipping hazard in the School age building and frayed felt on a toy shelf in the Red Room. Cert rep also observed tears in the blue couch and toy fabric blocks in the Blue and Purple Room, and tears in the fabric blocks in the Infant and Toddler Room. Requirement: Floors, walls, ceilings and other surfaces, including the facility's outdoor play space surfaces shall be kept clean, in good repair and free from visible hazards. Toys, play equipment and other indoor and outdoor equipment used by the children shall be clean, in good repair and free from rough edges, sharp corners, pinch and crush points, splinters and exposed bolts. Correction: Provider will remove all boxes from space that is being changed and rearranged until such time the boxes are being emptied. Provider moved all boxes immediately. Provider will repair all fraying on the blue couch and have proper utensils available so staff can maintain daily so to maintain good repair. Provider removed the fraying from the toyshelf. All small vinyl blocks have been replaced. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Locked or inaccessible (3270.66(a))

During a renewal inspection on 11/19/25 Cert rep observed white out in the front desk drawer in the Blue and Purple Room and the teacher's desk drawer in the Red Room. Requirement: Cleaning materials and other toxic materials shall be kept in an area or container that is locked or made inaccessible to children. Correction: Provider verified white out correction from the front desk drawer and Red room teacher's desk was discarded immediately. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Similar Age Level/Toddler and preschool children (3270.51/3270.55(a))

During a renewal inspection on 11/19/25 Cert rep observed the following: Staff Person 16 was present with 12 preschool children in the Red Room at nap time. Three of the preschool children were awake and off their nap mats walking around the room, and 9 of the preschool children were resting or on their nap mats. Staff person 16 named and identified the 12 preschool children present as being in their assigned group. Requirement: When children are grouped in similar age levels, the following maximum child group sizes and ratios of staff persons apply: Infants 1:4 with a maximum group size of 8; Young toddlers 1:5 with a maximum group size of 10; Older toddlers 1:6 with a maximum group size of 12; Preschool children 1:10 with a maximum group size of 20; Young school-age children 1:12 with a maximum group size of 24; Older school-age children 1:15 with a maximum group size of 30. The staff:child ratio while toddlers and preschoolers are napping is one staff person to 10 young toddlers, one staff person to 12 older toddlers, one staff person to 20 preschool children. TIERED LIS: 1. The required staff:child ratios must be maintained at all times. The staff:child ratio while toddlers and preschoolers are napping is one staff person to 10 young toddlers, one staff person to 12 older toddlers, one staff person to 20 preschool children. This portion of the plan shall have an immediate correction date. 2. The operator shall a create a Ratio Policy which includes the requirement for children to be resting or on their nap mat for naptime ratios to be used. This policy will be submitted to the Northeast regional office for approval and will be reviewed with all staff once approved by the Northeast regional office. Staff will sign acknowledgement of the updated policy which will be kept in their staff files. The provider shall provide a correction date for this portion of the plan of correction. Correction: 1. An additional staff person joined Staff person 16 to return the room to proper ratios of 1:10, due to the children not remaining on their nap mats. (Correction 11/19/25) 2. The operator will update the existing Ratio Policy to include the requirement for children to be resting or on their nap mat for naptime ratios to be used. This policy will be submitted to the Northeast regional office for approval and will be reviewed with all staff once approved by the Northeast regional office. Staff will sign acknowledgement of the updated policy which will be kept in their staff files. (Correction 1/16/26) Implemented 1/13/26 Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

HS/GED + 2 yrs/Transcript, diploma and letters (3270.36(b)(5)/3270.192(2)(iv))

During a renewal inspection on 11/19/25-11/20/25 Staff Person 17 had a high school diploma and 1,111 hours of verified experience working with children on file. Staff Person 17's application noted 7,800 hours of experience working with children that was not verified by a representative of where the experience was obtained. Staff 17 has been working as an AGS. Requirement: An assistant group supervisor shall have a high school diploma or a general educational development certificate and 2 years experience with children. A facility person's record shall include acceptable verification of experience, education or training is a transcript or a diploma or a letter signed by a representative of the experiential, educational or training entity. Correction: Provider plans to acquire hours from previous childcare facility for any new staff member before having new staff member listed as an AGS without the proper documentation. Provider plans to follow up with previous employer of new staff. Staff 17 will not be returning to the facility. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Comply with CPSL (3270.32(a))

During a renewal inspection 11/19/25-11/20/25 Staff person 18 did not complete mandated reporter training within 60 months of the previous training date. This is evidenced by mandated reporter training on file being dated 1/8/20 and 1/17/25. IT was reported Staff Person 18 worked as Staff between 1/8/25-1/17/25. Requirement: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). Correction: Provider plans to create an Excel sheet and or Word form for the Mandated Reporter training, listing all current and future staff with proper dates to ensure efficient renewal or initial training in a timely matter. Staff person 18 has a valid mandated reporter training on file. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Comply with CPSL/CPSL information (3270.32(a)/3270.192(4))

During a renewal inspection 11/19/25-11/20/25 Staff person 10 had FBI clearances dated 10/27/20 and 11/6/25, and Child Abuse Clearances dated 9/10/20 and 10/30/25 which is more than 60 months between clearances. It was reported Staff Person 10 worked as Staff between 9/10/25-11/6/25. Staff person 18 had PSP clearances dated 1/7/20 and 1/16/25, and Child Abuse Clearances dated 1/10/20 and 1/26/25 which is more than 60 months between clearances. It was reported Staff Person 18 worked as Staff between 1/7/25-1/20/25. Requirement: The operator shall comply with the CPSL and with Chapter 3490 (relating to protective services). A facility person's record shall include a copy of requests for the criminal history record and child abuse registry clearance information, a copy of the disclosure statement and a copy of the completed clearance information required under the CPSL. TIERED LIS: 1. The operator shall comply with the CPSL and with Chapter 3490 (related to protective Services. This portion of the plan shall have an immediate correction date. 2. The legal entity must create a checklist for staff and facility persons files that addresses all necessary staff and facility persons file paperwork and time frames for renewals of paperwork as appropriate. The staff and facility persons file paperwork that must be addressed in this checklist includes but is not limited to PA clearances, Out of State clearances and trainings as required by the CPSL and all documents required for staff and facility persons to be hired. The checklist must be submitted to the Regional Office for approval. Once approved this checklist shall be used by the person responsible for hiring and maintaining facility persons records. The provider shall provide a date for when this portion of the plan shall be completed. Correction: 1. Staff person 10 has FBI clearance dated 11/6/25, and Child Abuse Clearance dated 10/30/25 Staff person 18 has PSP clearance dated 1/16/25, and Child Abuse Clearance dated 1/26/25. Operator will comply with the CPSL (Correction 11/20/25) Implemented 1/6/26 2. Provider plans to create an Excel sheet and or Word form for all staff completion and due dates of their clearances. Provider will list all current and future staff with proper dates to ensure efficient renewal or initial clearances in a timely matter. The staff and facility persons file paperwork that will be addressed in this checklist includes but is not limited to PA clearances, Out of State clearances and trainings as required by the CPSL and all documents required for staff and facility persons to be hired. The checklist will be submitted to the Regional Office for approval. Once approved this checklist will be used by the person responsible for hiring and maintaining facility persons records. (Correction 1/13/26) Implemented 1/13/26 Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Fire safety - 1 yr. (3270.31(e)(4)(ii))

During a renewal inspection on 11/19/25 Staff Persons 12 had fire safety trainings dated 2/16/24 and 9/16/25 which is more than 12 months between training dates. Requirement: Staff persons shall participate, at least annually, in fire safety training conducted by a fire protection professional. Staff persons and volunteers shall receive training in maintenance of smoke detectors, the duties of facility persons during a fire drill and during a fire and the use of the facility's fire extinguishers, not including discharge of the fire suppressant agent. Correction: Provider plans to create an Excel sheet and or Word form for the Fire Safety Training, listing all current and future staff with proper dates to ensure efficient renewal or initial training in a timely matter. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Training regarding plan (3270.27(c))

During a renewal inspection on 11/9/25 Staff Persons 1, 2, 3, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15 & 16 and Facility Person 4 received Emergency plan training on 7/11/24 and 8/14/25. Staff Person 14 received Emergency plan training on 7/29/24 and 8/14/25. Staff Person 18 received Emergency plan training on 2/19/24 and 8/14/25. This is more than 12 months between annual emergency plan trainings. Requirement: The operator shall assure that each facility person receives training regarding the emergency plan at the time of initial employment, on an annual basis and at the time of each plan update. The operator shall document the date of each training and the names of all facility persons who received the training and kept on file at the facility. Correction: Provider plans to create an Excel sheet and or Word form for the Emergency plan Training, listing all current and future staff with proper dates to ensure efficient renewal or initial training in a timely matter. All staff and facility persons listed have emergency plan training that is current. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

12 months prior to service and every 24 months thereafter (3270.151(a))

During a renewal inspection 11/19/25-11/2025 the following staff had more than 24 months between their health assessments: Staff Person 7 (1/23/23 & 10/1/25), Staff Person 15 (2/8/22 & 4/29/24) and Staff Person 18 5/26/23 and 11/5/25. It was reported these Staff Persons worked as staff between the expiration of the previous health assessment and the receipt of the new health assessment. Requirement: A facility person providing direct care who comes into contact with the children or who works with food preparation shall have a health assessment conducted within 12 months prior to providing initial service in a child care setting and every 24 months thereafter. A health assessment is valid for 24 months following the date of signature, if the person does not contract a communicable disease or develop a medical problem. Correction: Provider plans to create an Excel sheet and or Word form for Health and Safety Assessments listing all current and future staff with proper dates to ensure efficient renewal or initial Health Assessments in a timely matter. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Disposable nursers or parents (3270.166(3))

During a renewal inspection 11/19/25-11/20/25 it was reported infant bottles were being washed in the sink and reused throughout the day. Requirement: Disposable nursers shall be used for infants unless bottles are provided by the parent or unless a commercial dishwasher is used by the facility. Correction: Provider verified all bottles were being rinsed in sink before put in Whirlpool dishwasher for sanitation. Provider was shown each child comes with multiple bottles to ensure they are not being used throughout the day after sink rinse or before dishwasher sanitation. Provider viewed "Welcome to the Infant Room" letter which requests additional bottles and sippy cups supplied by parent to be kept on hand for rotation after sanitation use. Provider will not reuse bottles until the bottles are washed in a commercial dishwasher. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Emergency plan (3270.27(a)(6))

During a renewal inspection 11/19/25-11/20/25 the facility had emergency drills on 9/24/24 and 10/16/25, which is more than 12 months between emergency drills. Requirement: Emergency drills shall be conducted annually. Annual emergency drills shall be documented and on file at the facility. Correction: Provider plans to create an Excel sheet and or Word form for yearly Emergency Drill listing current and future staff with proper yearly attendance date to ensure efficient yearly emergency drills on by or before 12 months rather than in the 13 or more month. This list ensures a more timely execution. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Emergency plan (3270.27(f))

During a renewal inspection 11/19/25-11/20/25 the emergency plan was updated August 2025, and the facility did not have documentation the updated emergency plan was sent to the County. Requirement: The operator shall send a copy of the emergency plan and subsequent plan updates to the local municipality and to the county emergency management agency. Correction: Provider has sent updated Emergency plan to the County to maintain compliance. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Health information/Initial health report for school age; accordance with school attendance (3270.131(a)/3270.131(a)(4))

During a renewal inspection on 11/19/25-11/20/25 school aged Child 8's initial health assessment was not dated. Child 8 has been enrolled for more than 60 days(see LIS code sheet for DOA and DOB). Requirement: The operator shall require the parent of an enrolled child, including a child, a foster child and a relative of an operator or a facility person, to provide an initial health report no later than 60 days following the first day of attendance at the facility. The initial health report for a school-age child must be dated in accordance with the requirements for medical examinations for school attendance in 28 Pa. Code § 23.2 (relating to medical examinations). Correction: Provider has received initial health assessment with corrected date applied. Inspection: Renewal. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Pertinent Laws & Regulations/General Health and Safety (3270.14/3270.21)

During an allocated unannounced monitoring inspection on 8/1/25 the facility's emergency plan did not address continuity of operations. Requirement: A facility shall be operated in conformity with applicable Federal and State laws and regulations. State agencies whose regulations may relate to the operation of a facility include the Department of Environmental Resources, the Department of Labor and Industry, the Department of Health, the Department of Education and the Department of Transportation. Conditions at the facility may not pose a threat to the health or safety of the children. The facility's emergency plan shall address continuity of operations. Correction: Provider will include in the facility's emergency plan addressing the continuity of operations. Inspection: Allocated Unannounced Monitoring. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

HS/GED + 2 yrs/Transcript, diploma and letters (3270.36(b)(5)/3270.192(2)(iv))

During an allocated unannounced monitoring inspection on 8/1/25 Staff 2 had 1.8 years of child care experience verified in their staff file. Staff 2 had a resume which indicated they graduated from high school, however their was not acceptable verification of education. Staff 2 has been working as an assistant group supervisor. Requirement: An assistant group supervisor shall have a high school diploma or a general educational development certificate and 2 years experience with children. A facility person's record shall include acceptable verification of experience, education or training is a transcript or a diploma or a letter signed by a representative of the experiential, educational or training entity. Correction: Staff 2 is no longer working. Staff number #2 has returned their district position, and may return in the summer season with their additional 9.5 months of working with children at their current employment. We will obtain verification on those hours and have them return as an AGS with a qualifying HS Diploma and 2 years' experience working with children. Inspection: Allocated Unannounced Monitoring. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).

Emergency Numbers Posted (3270.74)

During an allocated unannounced monitoring inspection on 8/1/25 Cert rep observed that the telephone number for the nearest hospital was not posted by any phones at the facility. Cert rep also observed the telephone number for poison control was not posted by the phone in the office. Requirement: The telephone number of the nearest hospital, police department, fire department, ambulance and poison control center shall be posted by each telephone in the facility. Correction: Provider will insure "ALL" necessary emergency phone numbers are posted in the entire center where a telephone is Located. Inspection: Allocated Unannounced Monitoring. Source: PA DHS COMPASS provider search (compass.dhs.pa.gov).